Legal
Privacy Policy
Telepulse operates the website located at Telepulse.site and provides dashboard automation services that connect spreadsheet and invoicing data. Our registered address is 17 Barnes High St, London SW13 9LW. We are registered in England and Wales.
For any data protection enquiries, you may contact us by email at [email protected] or by telephone on +44 20 8876 3775. We act as the data controller in respect of the personal data described in this policy.
This Privacy Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) as retained in domestic law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018.
We collect personal data through the following means:
Contact form submissions: When you complete our contact form, we collect your full name, email address, telephone number, the subject of your enquiry and the content of your message.
Website usage data: We collect technical data about how you interact with our website including your IP address, browser type, device type, pages visited, time spent on pages and the page from which you arrived. This data is collected via cookies and similar technologies.
Email and telephone correspondence: When you contact us directly, we retain the content of that communication and any personal data included within it.
We do not collect sensitive personal data (special category data as defined under Article 9 of the UK GDPR) through this website.
Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
Legitimate interests (Article 6(1)(f)): We process contact form data and correspondence to respond to your enquiry and to conduct our business operations. We have assessed that this processing does not override your fundamental rights and freedoms.
Consent (Article 6(1)(a)): Where we use non-essential cookies or analytical tracking, we do so only on the basis of your explicit consent, which you provide through our cookie consent mechanism. You may withdraw this consent at any time.
Contractual necessity (Article 6(1)(b)): If you enter into a service arrangement with us, we process data necessary to perform that contract.
Legal obligation (Article 6(1)(c)): We may process and retain data where required to do so by applicable law, including tax and accounting legislation.
We use the personal data we collect for the following purposes:
To respond to enquiries submitted through our contact form or made via telephone or email. To provide you with information about the Telepulse service that you have requested. To maintain internal records of communications and service arrangements. To improve and maintain the functionality and performance of our website. To comply with any applicable legal or regulatory requirements. To detect, prevent or investigate fraud or misuse of our website or services.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
We do not sell, rent or trade your personal data to any third party for marketing purposes.
We may share your personal data with trusted third-party service providers who assist in operating our website and delivering our services. These providers act as data processors on our behalf and are contractually required to handle your data securely and only for the purposes we specify. Categories of such providers include web hosting services, analytics platforms and email communication tools.
We may also disclose your data to law enforcement, regulatory authorities or courts where required to do so by law, or where necessary to protect the rights, property or safety of Telepulse, its users or others.
Any transfers of personal data outside the United Kingdom are conducted only where appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK Secretary of State, as required under Chapter V of the UK GDPR.
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Enquiry and contact data is typically retained for a period of 24 months from the date of last contact, after which it is securely deleted unless an ongoing service relationship exists. Where a service arrangement is in place, records may be retained for up to seven years to comply with UK tax and accounting obligations under HMRC guidance.
Website usage and analytics data collected via cookies is retained in accordance with the retention periods set out in our Cookie Policy. Consent records are retained for the period during which that consent remains active and for a reasonable period thereafter to demonstrate compliance.
Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access: You may request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold.
Right to erasure: In certain circumstances you may request that we delete your personal data.
Right to restriction: You may ask us to restrict the processing of your data in certain circumstances.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month of receiving your request, as required under Article 12 of the UK GDPR. If your request is complex or numerous, we may extend this period by a further two months, informing you of the extension within the first month.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures are reviewed and updated periodically to reflect current best practice.
Our website is served over HTTPS using TLS encryption. Access to personal data held in our internal systems is restricted to authorised personnel on a need-to-know basis. Where we use third-party processors, we conduct appropriate due diligence to ensure they maintain adequate security standards.
No method of electronic transmission or storage is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours as required under Article 33 of the UK GDPR, and will notify you directly where required under Article 34.
Our website uses cookies and similar tracking technologies. Strictly necessary cookies are placed without requiring your consent, as they are essential for the website to function. All other categories of cookie are only placed following your explicit consent through our cookie consent banner.
Full details of the cookies we use, their purpose, provider and retention period are set out in our Cookie Policy. You may update or withdraw your cookie consent at any time by revisiting the cookie settings on our website.
If you have a concern about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection matters in the United Kingdom.
ICO contact details: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Website: ico.org.uk. Helpline: 0303 123 1113.
We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us in the first instance at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. The date at the top of this page indicates when the policy was last revised.
Where changes are material, we will take reasonable steps to draw them to your attention. Continued use of our website following the publication of an updated policy constitutes acknowledgement of the revised terms. We encourage you to review this page periodically.